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ID	Title	Module	Category
83	The Kiosk Is Not Working The Kiosk Is Not Working Problem The kiosk is locked and nobody can unlock it, patients cannot identify themselves, the card reader does nothing, or the screen sits empty. Background The kiosk is a tablet running the patient portal, held in a locked mode that only an authenticator code releases. Most problems are one of three things: the lock, the patient's own details not matching, or the local card-reader helper not running. Resolution "Kiosk access is locked." and no code works. The code comes from a staff phone enrolled when the kiosk was set up. If that phone is gone, use the Manual entry key: kept at setup to enrol another, or Re-enable Authenticator to start enrolment again. If neither is available, contact NaturaeSoft support - this cannot be resolved from the locked device. A patient cannot get past the name and date step. The kiosk says which field failed - Last name does not match. or DOB does not match. Look at the patient record. A married name never updated, or a date of birth mistyped years ago, will fail every single visit until the record is corrected. The card reader does nothing. The NFC Bridge runs locally on the machine the reader is plugged into, so check it is installed and running on that machine. If typing the patient in works and tapping does not, the reader or the bridge is the problem, not the kiosk. Re-run Install.bat from the Download NFC Bridge Installer package if needed. The screen says there is nothing to do. No check-ins pending right now and No patients ready to check out are normal idle states. If you expected somebody, check they have an appointment today and that it is not already checked in. Check-out asks for no payment when something is owed. No balance due. reflects the balance on the visit at that moment. If charges were added after the patient reached the kiosk, they will not appear - settle it at the desk and add the charges before check-out next time. The device shows as Pending or Disabled. In device administration, check its Status / Action. A device that was disabled, or never moved from Pending to Active, will not work. Insurance captured at the kiosk looks wrong Check which option the patient chose. Add as Secondary, Keep Both Active and Deactivate Old do different things, and a patient guessing at that question can leave two active primaries or deactivate cover that was still valid. Correct it on the patient record; it will otherwise surface as a rejected claim weeks later. Preventing most of it Enrol at least two staff phones for the kiosk lock. Keep the manual entry key somewhere off the device. Fix mismatched records the first time rather than checking that patient in by hand every visit. Put the kiosk where staff can see it, so a stuck patient gets help instead of giving up.
50	My Mic and Speakers aren't working in the telehealth meeting room. My Mic and Speakers aren't working in the telehealth meeting room. If you’re having trouble with your camera or microphone during a virtual meeting on the NaturaeSoft platform, don’t worry—here are a few troubleshooting steps that can usually resolve the issue quickly. ✅ Quick Fix: Check Device Selection Click the room name button inside your meeting room, then go to the Device tab to confirm or change which camera and microphone you’d like to use. If your devices don’t appear, aren’t saving, or are blocked, follow the steps below. ? Step 1: Make Sure Everything is Updated ? Update Your Browser We support the two most recent versions of the following browsers. Make sure your browser is up-to-date using the links below: Google Chrome Mozilla Firefox Opera Microsoft Edge – updated automatically with Windows updates ? On iOS Devices If you’re using an iPhone or iPad and having issues with your microphone, make sure your device is updated to the latest version of iOS. ? Step 2: Undo a Blocked Permission If you accidentally selected "Block" when the browser asked to access your camera or microphone, follow these steps: Click the camera icon in your browser's address bar (usually on the right). Select "Allow" for camera and microphone access. Reload the page or click “Try Again.” Example Icons: Chrome: Camera icon on the right side of the address bar Firefox: Crossed-out camera icon on the left ? Step 3: Clear Cache and Cookies Sometimes outdated permissions or cached settings cause problems. To reset: Clear your browser cache and cookies Restart your browser Restart your computer Instructions for clearing your cache: Chrome Firefox Opera Edge ?️ Step 4: Check System Privacy Settings macOS (MacBooks and iMacs) Click the Apple logo → System Settings Go to Privacy & Security Click Camera, and ensure your browser has access Repeat for Microphone Restart your browser after changes Windows Ensure your browser has permission to access your mic and camera: Camera Settings: chrome://settings/content/camera Microphone Settings: chrome://settings/content/microphone Make sure your video platform is listed under “Allow”. ? Still Not Working? Try This... ? Firewall and Network Restrictions Strict firewalls or corporate networks can block access. If you’re on a restricted network: Switch to a less strict network if possible Use Google Chrome or Opera for best compatibility (especially if Firefox is failing) ? Disable Browser Extensions Some browser extensions can interfere with audio/video devices. Try: Opening the platform in an Incognito or Private window If it works, disable extensions one-by-one to identify the issue If you’ve tried all of the above and are still experiencing problems, feel free to contact NaturaeSoft Support for personalized assistance.