NS - Knowledgebase
Find the answers you need. More articles every week.
| ID | Title | Module | Category |
|---|---|---|---|
| 98 |
Patients Cannot Book OnlinePatients Cannot Book OnlineWork these in order. The first one accounts for most reports and looks identical to a broken feature. 1. No visit type is offered onlineOnline Scheduling Enabled turns the feature on for the practice. It does not make any appointment bookable - each type needs its own Offer Online toggle. With the practice switch on and no type switched on, the booking page loads and offers nothing. This is genuinely common: of the practices with online scheduling switched on and appointment types set up, a substantial minority have no type offered online at all - including one with more than thirty active types and none of them bookable. Open the visit type list and confirm at least one shows Offer Online switched on. 2. No appointments are availableThe types are offered but nothing is bookable. Patients see an empty calendar, which reads as broken.
3. The link is wrong or out of dateUse Test the Button and Test your Portal URL. A link published before a website rebuild, or pointing at a visit type you no longer offer online, fails in a way patients never report - they just stop. 4. It works for you and not for themTest as a patient would: a phone, on mobile data rather than your clinic wifi, in a private window. Most "it does not work" reports are an embed that has not been checked on a small screen. The wrong appointments are being bookedUsually the offered types rather than the booking system:
Narrow what you offer rather than accepting bookings you have to move. A patient booked with the wrong providerA General Link lets them choose. If you want them with a particular practitioner, send a Provider Link instead - and check which link is on the page they actually used. Portal messages are going unansweredAsk the Doctor creates messages somebody has to answer. If nobody owns that, switch the feature off rather than leaving patients writing into silence - an unanswered message damages more than a missing feature. The portal looks wrong on our siteCheck the Dimensions under Portal Style, and check it on a phone. Colours and fonts are there too, so it can be made to match your site rather than sitting awkwardly inside it. What to have ready for supportThe exact link the patient used, what they saw, the device and browser, and whether any visit type shows Offer Online switched on. That last one resolves it more often than anything else. |
 |
|
| 51 |
Granting Microphone & Speaker Access in Your ApptPro Telehealth SessionGranting Microphone & Speaker Access in Your ApptPro Telehealth SessionWelcome to ApptPro, the secure and easy-to-use telehealth platform built into your NaturaeSoft OfficePro system. If you’re joining an online session and your microphone or speakers aren’t working, it’s often due to permission settings in your browser. Follow the steps below to make sure your provider can see and hear you clearly. Why Permissions MatterApptPro uses Whereby to power your video calls. When you enter a meeting room for the first time, your browser will ask for access to your microphone and speakers. If access is not granted, you may not be heard or hear others during the session. ✅ How to Allow Mic & Speaker Access by BrowserGoogle Chrome
Mozilla Firefox
Microsoft Edge
Safari (Mac Only)
Changing Devices Mid-CallIf you need to switch to a different mic or speaker during a session:
Tips if You Still Have Issues
Still Not Working?If you've followed the steps above and still can’t connect your mic or hear sound, please contact NaturaeSoft Support at support@naturaesoft.com or through your OfficePro support chat. |
|