NS - Knowledgebase
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| ID | Title | Module | Category |
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Questions About ChartPro AIQuestions About ChartPro AIWhat does it actually do?It records the consultation, transcribes it, and drafts a chart note from the transcript. You read the draft and decide whether to keep it. Do we have to turn it on?No. It is there for every ChartPro practice, marked BETA, and there is no per-practice switch. What you do need is a decision about how your providers will use it. Is the note automatically added to the chart?No. Nothing is written until you accept the draft in AI Note Preview. Cancel discards it. Who is responsible for what it writes?The provider who accepts and signs it, exactly as with a typed note. Read the draft before accepting it - a draft that reads well is not the same as a draft that is right. Do we need to tell patients?You are recording a conversation with them, so treat that as you would any recording. What is required varies by where you practise - settle it with whoever advises you, and agree the words your providers will use before the first recording. What is the 40 on the button?Your notes for the current calendar month, per provider, shown against 40. The bar changes as you approach and pass it. What happens if we go over?Nothing stops. It is an indicator, not a cap - dictation keeps working and the count resets next month. Can we see what it wrote before?Yes. Review past ChartPro AI encounters opens ChartPro AI - Encounter Review, which lists them by Date and Encounter # and shows the Transcript beside the ChartPro AI Note. How do we tell whether it misheard or invented something?Read the transcript next to the note. If the transcript is wrong it is a recording problem; if the transcript is right and the note is not, report it. How do we get better results?Microphone nearer the patient, numbers and doses said clearly and in full, medicine names not abbreviated, the plan stated aloud at the end, and less background noise. Does rating a note do anything?Yes, and hardly anyone does it - a handful of ratings against hundreds of encounters. Rate the notes that came out badly and say why in the Comments; those are the ones worth reporting. Can we re-record?Yes - Go back and re-record from the preview, before you accept anything. It says no note was generated. Is it broken?Usually the audio had nothing usable in it. Check the transcript on the review screen first - that separates a microphone problem from an AI one. Which appointments suit it?Structured consultations transcribe well. A long discursive intake with several people in the room is harder. Try it on your own patients for a fortnight before deciding. |
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Common Questions About IV TherapyCommon Questions About IV TherapyDo IV components bill as products or as services? As services. A service line can carry a HCPCS or J-code and reach an insurance claim; a product line cannot. Each billable component becomes its own service line with its code and unit count, which is what makes IV therapy billable for practices that submit claims. Cash practices can price components the same way. Does the stock still come down if a component is billed? Yes. Stock is decremented for every component mapped to a product, whether or not it is billed. Components with no billing code are documented and moved in inventory but never charged. What is the difference between osmolarity, osmolality and tonicity? Osmolarity is milliosmoles per litre of solution. It is calculated from what was added, and it is what this module reports, because it is the figure that decides peripheral versus central access. Osmolality is milliosmoles per kilogram of solvent and is measured with an osmometer - it cannot be derived from a compounding record, so the module never claims to produce it. Tonicity is the effective osmolarity, counting only solutes that stay outside the cell. The bands shown are osmolarity bands and are labelled as such: a bag at 280 mOsm/L is not therefore isotonic, because dextrose counts fully toward osmolarity and is then metabolised. Why is my bag showing "osmolarity incomplete"? At least one component has no osmolarity recorded on its product. That component contributes nothing to the total, so the figure shown is a lower bound rather than the real value. A blank field means unknown and is never treated as zero. Who is allowed to sign a protocol? Only a user account linked to an active provider record. Any staff member with ChartPro access can build and edit a protocol; only a prescriber can authorise it for use. Why did my protocol deactivate itself? A component or a dose changed, which withdraws the prescriber's signature. Review the formulation and sign it again. Renaming, reordering or editing the description does not do this. Where do the supplied protocols come from, and are they recommendations? They are proposals, not recommendations. A protocol supplied with the software is a starting point for review; only formulations with a named clinical author can be published, and NaturaeSoft does not represent that any dose is appropriate for your patients. The components and doses on a protocol your practice uses are the clinical responsibility of the prescriber who signs it. Review them against your own standards before adopting anything. Can I change a protocol for one patient without changing it for everyone? Yes. Applying a protocol copies it onto that bag; anything you then change affects only that treatment. The protocol itself is untouched. What is a beyond-use date, and how is it different from an expiration date? An expiration date is the manufacturer's date on a vial or bag as supplied, and is recorded per lot. A beyond-use date is how long the compounded admixture stays usable once it has been prepared. A compounded bag has a beyond-use date, never an expiration date. Will enabling the IV module change anything for practices that do not use it? No. It is off by default and everything IV-related stays hidden until it is switched on in ProductPro settings. |
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Common Questions About AcupunctureCommon Questions About AcupunctureWhich time do I bill on?Hands-on contact time, never retention. Retention is how long the needles were in; contact is time you spent personally with the patient. The software derives retention from the needle times and will not let it reach the units. How are the units worked out?On the 8-minute midpoint rule, from contact time only: under 8 minutes is no unit, 8 to 22 minutes is one, 23 to 37 is two, 38 to 52 is three, and so on in 15-minute steps. The first unit is the initial code and the rest go to the additional code. What decides 97810 against 97813?Whether electrical stimulation was recorded — either on the treatment as a whole or on any single needle. The panel shows which code was chosen and why. Can I override the units?Yes. Set the line’s rule to FIXED and type the units you want. The software stops deriving that line and bills what you tell it. Does the module track needle stock?No. Acupuncture charts and bills only; nothing is taken off inventory. Why can I not see acupuncture points in the product list?Points are a separate catalog, not products. A point has no cost, vendor, lot or stock level, and putting several hundred of them into the product catalog would clutter every product search, count sheet and reorder report in the system. Are the safety cautions clinically reviewed?The cautions that ship with the catalog are drawn from published safety consensus and are marked as provisional pending licensed review. They are shown because having the warnings is better than not having them, but they do not replace your own training and judgement. Your practice can edit any of them. Does a caution stop me needling a point?Never. Nothing in the module blocks a point. A contraindication asks you to record a reason before the treatment is billed, and that is all. Why did my press tack make the count look wrong?It should not. Tick Retained on that row and it is subtracted from what has to come out. A retained needle only counts as unaccounted for when nobody has said it was left in on purpose. Can I chart acupuncture and an office visit on the same encounter?Yes. Posting will point out if the evaluation and management code has no modifier 25, which most payers need when it is billed alongside acupuncture. The module tells you and offers to add it; it will not add one on its own. Can I bill dry needling as well?Yes, on 20560 and 20561. Dry needling is counted by muscle groups and never by time — one or two groups is 20560, three or more is 20561. Billing it on the same date as the timed acupuncture codes usually needs a distinct-procedure modifier, and some states restrict who may bill it at all. Check with your biller. I changed a point in the catalog. Did it change my old notes?No. Every charted needle keeps its own copy of the point name, channel and maximum depth as they were on the day. Correcting the catalog never rewrites a past encounter. |
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Why can't I sign my chart note? The Sign and Document button is disabled.Why can't I sign my chart note? The Sign and Document button is disabled.Problem I am unable to sign my charts because the Sign and Document Chart Note button is disabled. Background Only when you are signed in to the Service as the Provider on record for the visit can you sign the chart. This means that you will not be able to sign the chart if:
Resolution
Further Assistance If you need more help with this issue please create a ticket contact support through live chat or by emailing Support@NaturaeSoft.com. |
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