My Mic and Speakers aren't working in the telehealth meeting room.

If you’re having trouble with your camera or microphone during a virtual meeting on the NaturaeSoft platform, don’t worry—here are a few troubleshooting steps that can usually resolve the issue quickly.

✅ Quick Fix: Check Device Selection

Click the room name button inside your meeting room, then go to the Device tab to confirm or change which camera and microphone you’d like to use. If your devices don’t appear, aren’t saving, or are blocked, follow the steps below.

? Step 1: Make Sure Everything is Updated

? Update Your Browser

We support the two most recent versions of the following browsers. Make sure your browser is up-to-date using the links below:

Google Chrome

Mozilla Firefox

Opera

Microsoft Edge – updated automatically with Windows updates

? On iOS Devices

If you’re using an iPhone or iPad and having issues with your microphone, make sure your device is updated to the latest version of iOS.

? Step 2: Undo a Blocked Permission

If you accidentally selected "Block" when the browser asked to access your camera or microphone, follow these steps:

Click the camera icon in your browser's address bar (usually on the right).

Select "Allow" for camera and microphone access.

Reload the page or click “Try Again.”

Example Icons:

Chrome: Camera icon on the right side of the address bar

Firefox: Crossed-out camera icon on the left

? Step 3: Clear Cache and Cookies

Sometimes outdated permissions or cached settings cause problems. To reset:

Clear your browser cache and cookies

Restart your browser

Restart your computer

Instructions for clearing your cache:

Chrome

Firefox

Opera

Edge

?️ Step 4: Check System Privacy Settings

macOS (MacBooks and iMacs)

Click the Apple logo → System Settings

Go to Privacy & Security

Click Camera, and ensure your browser has access

Repeat for Microphone

Restart your browser after changes

Windows

Ensure your browser has permission to access your mic and camera:

Camera Settings: chrome://settings/content/camera

Microphone Settings: chrome://settings/content/microphone

Make sure your video platform is listed under “Allow”.

? Still Not Working? Try This...

? Firewall and Network Restrictions

Strict firewalls or corporate networks can block access. If you’re on a restricted network:

Switch to a less strict network if possible

Use Google Chrome or Opera for best compatibility (especially if Firefox is failing)

? Disable Browser Extensions

Some browser extensions can interfere with audio/video devices. Try:

Opening the platform in an Incognito or Private window

If it works, disable extensions one-by-one to identify the issue

If you’ve tried all of the above and are still experiencing problems, feel free to contact NaturaeSoft Support for personalized assistance.