Knowledgebase Article
Category: Training | Module: ChartPro | Created: 9/22/2026 | Last Updated: 10/19/2026
The acupuncture panel sits in the encounter sidebar. It is a launcher and a summary; the charting happens in the window it opens.
Cloning copies the prescription — the points, sides, depths and techniques. It deliberately does not copy what happened: times, needle counts, de qi, pain scores and contact time all start clean, because they are a record of a different session.
A point carrying a caution shows a marker in the search results. Hover it to read the caution. Nothing is ever blocked — the cautions are there to inform your judgement, not to overrule it.
Tick show every field for direction, gauge, length, e-stim pairing and the rest.
There are two different durations and they are not interchangeable.
| Figure | What it is | Billable? |
|---|---|---|
| Retention | How long the needles were in. Worked out from Needles in and Needles out, and never typed. | No. |
| Hands-on contact | Time you spent personally with the patient. Entered on its own, an interval at a time. | Yes. This is the only figure the units come from. |
Use Start timer when you are with the patient and Stop timer when you leave them, or type minutes into Or add and choose what you were doing. The timer uses the server clock, not the clock on the computer you are working at.
Time the patient rests alone with needles in is documented care, but it is not personal one-on-one contact and it is not billable as such. Billing retention time as contact time is the single most common finding in an acupuncture audit, which is why this software keeps the two figures apart and offers no way to copy one into the other.
The Needle count chip at the top of the window tracks whether everything that went in has come out.
| Chip | Meaning |
|---|---|
| All needles out | Everything is accounted for. |
| Count not finished | Some rows have not been counted yet. |
| Needles unaccounted for | Fewer came out than went in. Check the patient before they leave. |
| Count does not balance | More were counted out than went in, so the count is wrong somewhere. Recount — a miscount is what hides a needle that is still in. |
Nothing you do in the charting window reaches the patient’s ledger. Saving is safe and automatic. When the session is finished, post the treatment to put the charges on the encounter, and click to note in the sidebar to add the write-up to the chart.
A treatment can only be added to the note once. If you genuinely want it twice, the software asks first.