Questions About Fullscript

Do we need ProductPro to use Fullscript?

Yes. Every Fullscript screen sits behind that module.

Does each provider need their own Fullscript account?

Yes. Connecting the practice is one step; linking each prescriber is another. A plan is written by a named provider, so an unlinked provider can browse the catalogue and still not create one.

A provider shows "Assigned under another account". What now?

Their Fullscript account is tied to a different dispensary, often their own from a previous practice. OfficePro cannot move it - that has to be sorted out with Fullscript.

What is the difference between adding and linking?

Add Selected to My Catalog creates products you do not stock yet. Link Existing Products pairs products you already have with their Fullscript equivalent so the two are treated as one. Link first, then import - the other order leaves you merging duplicates.

If I import the same product twice, do I get two?

No. Each Fullscript variant is recorded against the product, so a second import updates it. Duplicates almost always mean a product was imported when it should have been linked.

Are imported prices ours?

No - they arrive at the Fullscript catalogue price. Review anything where you set your own margin.

Why is the Type blank on imported products?

Default Product Type is set to a value that is not in the supplied list. Only those values are valid; anything else renders an empty Type box. Import two or three and look at them before importing the rest.

Should imported products be taxable?

Leave Mark Imported Products Taxable on unless your practice genuinely does not charge sales tax on supplements. If some are taxed at a reduced rate, see Sales Tax by Product Class - and note that setting a class to 0 on one jurisdiction does not exempt it everywhere.

What happens to our products if we disconnect?

They stay. They are your products and you can still sell them. They stop refreshing from Fullscript, and new plans cannot be written until you reconnect.

Can we import the whole catalogue?

You can, and it is usually a mistake. A few hundred products nobody dispenses makes the catalogue harder to use for staff and patients alike. Import what you actually recommend.